Terms of Business

This website is operated by Camilla Walker, whose registered office address is 1 King Street, Tring, Hertfordshire. In order to engage with any of the Services offered by Camilla Walker, you will need to be in agreement with these terms. You will be asked to agree to these terms prior to commencing any therapeutic work with Camilla.

1. Sessions, Bookings, Fees, Payment, Cancellation and Refund Policy

Regular Sessions last for 55 minutes. Initial Consultations may last between 55 and 75 minutes. 

  • All Sessions must be paid for at least 72 hours prior to the booked time. 

  • All individually booked sessions are £85.00, unless otherwise quoted to you.

  • Blocks of Sessions may be purchased at the following rates:

    3 Sessions  - £240 (£80 each)

    5 Sessions - £375 (£75 each)

    10 Sessions - £700 (£70 each)

  • Initial Bookings are to be made via the Booking Forms on my website at www.camillawalker.com/bookings. Otherwise, please email me at camilla@camillawalker.com

  • I will respond to you within 24 hours via email to organise a Session. 

  • We will agree on a date and time for a Session(s), and upon confirmation, the fee for the Session(s) will be due.

  • If the fee is not paid prior to 72 hours before the Session, I will send a reminder at 72 hours and/or 48 hours before the Session, and if you have not paid within 24 hours of the session, it will be cancelled. 

  • I have a 24 hour cancellation policy, meaning that if you need to cancel or rearrange a session, no refund will be given if you cancel or request a re-schedule less than 24 hours before the Session time.

  • If you buy a block of Sessions, you do not need to book dates for every Session upfront, however if you are able to commit to a regular weekly or fortnightly time slot, this would be much appreciated and the regularity will help ensure you get the best from Sessions.

  • No refunds are possible for used Sessions, and refunds for blocks of Sessions are not offered after the first Session has been attended.

  • All paid-for Sessions are valid for 12 months from date of purchase.

2.Communicat-ion between Sessions

My normal working hours are Monday - Friday 9am-5pm. Please bear this in mind if you need to contact me between Sessions. I will endeavour to respond promptly to you within these timeframes. 

  • If you feel you urgently need my help outside of these times, you may contact me via SMS or WhatsApp and I will do my best to respond to you, though there may be a delay.

  • All communications are to adhere to the agreed Client-Therapist Relationship understanding in Sections 1-3 of my Code of Ethics and Professional Practice.